Refund policy

CHANGE OF MIND 

As Outcast is a small independent jewellery studio and custom makes majority of the items for sale, Outcast is not able to provide refunds or exchanges based solely based on change of mind. I hope you can understand the nature of a small one-woman owned and run business. 

Made to order and Custom made items are not applicable for returns and all sales are final. Ready to ship rings that have been resized upon request are also not applicable for returns. You as the consumer are responsible for ensuring the size is adequate before purchase, and before requesting a complimentary resize. Please ensure that you’ve triple checked the size of your desired finger. Measure twice, cut once- isn’t that the saying?

EXCHANGES BASED ON INCORRECT SIZE

So you’ve gone and purchased a ring straight off the shelf, thinking it will fit.. but you’ve gone and muddled up your ring size. Thankfully exchanges based on incorrect size of ready to ship rings (in their original state) can be requested via email at hello@outcastgoods.com. If there’s nothing you’d like to exchange for straight away, an online credit can be issued. However, there are some requirements that you need to meet which have been outlined below. These details must be read and agreed to prior to reaching out. 

Exchanges can be discussed based on orders of ready to ship products if contacted within 2 days of receiving in your order. Returned tracked postage costs are at your own expense for both Australia and International countries.

Conditions of exchanges for ready to ship products:

  • request for exchange must be made within 2 days of receiving order.
  • request must be accompanied by proof of purchase (original receipt)
  • item must be undamaged, unworn and in its original packaging. 
  • Rings that have been resized are not applicable for exchanges or credit.
  • Returns for exchange or credit are only accepted via post and not in person. 
  • Please send your item with applicable information to the address provided via email. 

Drew Martin
Address on request.

Upon return delivery, your item will be inspected to ensure the request complies with the above conditions and you will be notified with the outcome of inspection. If your request is approved, we will be in contact to discuss exchangeable items or to issue a store credit. Processing time for the following can take up to 14 days, and re-delivery times are dependant on your location. 

You as the customer must agree to the following conditions:

  • Returned tracked postage back to the studio is at the expense of the customer and tracking details must be provided via email.

  • You as the consumer are responsible for any loss or damage of the product as a result of returning your original purchase via post. Outcast is not liable for the loss of, or damage to, your original purchase during its transit back to the studio address. If the item is damaged or lost in transit based on incorrect address label or unforeseeable circumstances, Outcast reserves the right to refuse the offer of exchange. It is recommended that you send your original purchase back via a legible and traceable postal service (Australia Post with tracking is highly recommended). 
  • For International returns, Outcast is not liable for any duties or customs related charges that may occur in your home country. 

DEFECTIVE ITEMS

Please note that our policy set out above in relation to incorrect size replacements does not exclude, restrict or modify your rights under the Australian Consumer Law.

If you believe your item has a defect, you may have rights under the Australian Consumer Law to a repair, replacement or refund (depending on the nature of the defect). Please contact hello@outcastgoods.com for any concerns, and how to proceed with a defective item.  

 Thank you!